Privacy Policy

Who we are

Coach For Mind is operated by CFM Mindcare LLP, 8-03A, My Tower, Reach 3 Roads, Sector 70, Gurugram, Haryana 122101, India. This policy explains what personal information we collect through coachformind.com and when you contact us, and what we do with it.

What we collect

• When you send an enquiry form: your name, email address, phone number, subject and anything you write in the message.
• When you message us on WhatsApp or call: your phone number, your name if you share it, and what you tell us. Our WhatsApp line uses an AI assistant to answer first questions and arrange a call with our team.
• When you browse the site: basic usage information such as pages visited, device type and approximate location, collected through cookies and Google Analytics.

Please do not include detailed medical history in an enquiry form. A short note on what you need help with is enough.

How we use it

We use your information to reply to your enquiry, arrange a discovery call or appointment, and understand how the site is used so we can improve it. We do not sell your information or use it for third-party advertising.

Who we share it with

We share information only with the service providers that help us run the site and respond to you: our web host, our email provider (Google), WhatsApp and our WhatsApp assistant provider, Google Analytics, and Cloudflare for site security. Some of these process data outside India. We may also disclose information if the law requires it.

Cookies

We use a small number of cookies: one that makes the enquiry form's security check work, security cookies from Cloudflare, and analytics cookies from Google. Pages with embedded YouTube videos or Google Maps may set cookies from Google. You can block or delete cookies in your browser settings; the enquiry forms need cookies to work.

Therapy and assessment records

This policy covers the website and enquiries. Information you share as a client in therapy, psychiatric consultation or assessment is confidential and is handled under our clinicians' professional and ethical obligations. Your clinician will explain confidentiality and its limits at the start of your work together.

How long we keep enquiries

We keep enquiry details only as long as needed to respond and follow up, unless you become a client or the law requires us to keep them longer.

Your choices

You can ask us for a copy of the information we hold from your enquiry, ask us to correct it, or ask us to delete it. You can withdraw your consent to being contacted at any time.

Children

If you are under 18, please ask a parent or guardian to contact us on your behalf.

Contact and grievances

Lekh Bajaj, Coach For Mind
Email: [email protected]
Phone: +91 7838438360
We aim to respond within 30 days.

Changes

We may update this policy. The date at the top shows the latest version.